How to: Fix Something went wrong error in Outlook Customer Manager

Posted Tuesday, September 19, 2017 8:40 AM by CoreyRoth

I actually use Outlook Customer Manager (OCM) quite a bit to keep track of my leads for my product BrewZap, a custom mobile app platform for breweries.  Unfortunately, it’s not uncommon to run into an error when launching it that says “Something went wrong”. 

Screen Shot 2017-09-18 at 7.23.03 PM

The problem is that sometimes this error will even occur after you close an d restart Outlook.  If that happens to you, then open up Internet Explorer (yes IE), and go to Internet Options.  Then click on Delete under Browsing History.  Check all of the boxes and then restart Outlook.

Screen Shot 2017-09-18 at 7.27.05 PM

If all goes well, Outlook Customer Manager will start again and you can use it.again.

Screen Shot 2017-09-18 at 7.28.10 PM

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